betg Privacy Policy

betg operates the online casino and sports betting platform available at betg.im. References to "betg", "we", "our" or "us" throughout this Privacy Policy refer to the operating entity behind betg.im, which is responsible for collecting, storing, and processing the personal data of registered players and website visitors.

betg is the data controller in respect of all personal information collected through the betg platform. This means betg decides the purposes for which your personal data is collected and the means by which it is processed. If you have any questions about how betg handles your data, the contact details in Section 13 will reach the right team directly.

betg's platform is designed for, and marketed exclusively to, players located in Pakistan. If you are accessing betg from outside Pakistan, please note that this policy reflects practices calibrated to Pakistani players and the relevant regulatory environment.

betg collects different categories of personal data depending on how you interact with the platform. Here is a clear breakdown of what betg may hold about you:

betg does not collect or store full payment card numbers. Card payments processed through betg's payment gateway are tokenised — meaning only a non-reversible token representing your card is stored, not the actual 16-digit number or CVV.

betg collects personal data through several channels. Understanding each one helps you know exactly what information flows into your betg profile and when.

Directly From You

The majority of personal data betg holds is information you provide yourself — during the registration process, when completing KYC verification, when you deposit or request a withdrawal, when you contact betg support, or when you update your account settings. You are always in control of the information you submit directly.

Automatically During Platform Use

When you visit betg.im or use the betg app, certain technical data is collected automatically. This includes your IP address, the device and browser you are using, and data about the pages and games you interact with. This data is used to keep betg running smoothly and to detect unusual activity such as fraud or multiple account attempts. It is not used to build advertising profiles.

From Payment Providers

When you make a deposit or withdrawal through Easypaisa, JazzCash, NayaPay, SadaPay, or your bank, betg receives confirmation data from these providers — enough to verify that the transaction completed and to match it to your account. betg does not receive your full account credentials for any of these services.

From Identity Verification Services

For KYC purposes, betg may use a third-party identity verification service to check the authenticity of documents you submit. These services confirm whether a document is genuine but do not store copies of your CNIC or selfie independently from betg's own secure storage.

betg uses the personal data it collects for specific, legitimate purposes. Here is a straightforward list of what those purposes are:

• Account creation and management: To set up and maintain your betg account, verify your identity, and ensure only you can access it.
• Processing transactions: To accept deposits and process withdrawals to your Easypaisa, JazzCash, or bank account accurately and on time.
• Providing gaming services: To run the games and sports betting markets you participate in, record results, and calculate winnings correctly.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
• Legal and regulatory compliance: To fulfil betg's obligations under anti-money laundering (AML) regulations, to perform KYC checks, and to cooperate with any lawful regulatory inquiry.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, multi-accounting, and money laundering attempts on the betg platform.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to facilitate the use of self-exclusion and deposit limit tools.
• Platform improvement: To analyse how betg is used in aggregate (not at an individual level) so we can improve performance, fix issues, and add features that Pakistani players actually want.
• Marketing communications: To send you information about betg promotions, bonuses, and new features — but only if you have opted in to receive such communications. You can unsubscribe at any time.

betg does not use your personal data to make fully automated decisions that have significant legal or financial effects on you without human review. Where automated processes flag an account for review (for example, suspected fraud), a betg team member examines the case before any action is taken.

betg processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil betg's obligations to you under the account agreement — including processing transactions, running games, and providing support.
• Legal obligation: Processing required by law, including AML regulations, KYC obligations, and cooperation with regulatory authorities.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics, where betg's interest does not override your fundamental privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where betg has obtained your explicit opt-in consent. You may withdraw this consent at any time.

betg does not sell, rent, or exchange your personal data with third parties for commercial purposes. Period. Data is shared only in the following specific circumstances and only to the extent necessary:

Payment Processors

To process your deposits and withdrawals, betg shares the minimum necessary transaction data with Easypaisa, JazzCash, NayaPay, SadaPay, and relevant banking partners. These processors are contractually obligated to handle your data securely and only for the purpose of completing the transaction.

Identity Verification Providers

KYC checks are performed with the assistance of a certified identity verification provider. Your CNIC data and verification selfie are shared with this provider solely for the purpose of confirming the authenticity of your documents. betg selects partners who maintain the same security standards betg applies internally.

Regulatory and Legal Authorities

betg is legally required to share data with regulatory bodies and law enforcement agencies when formally requested under applicable law. betg complies with all lawful requests and will inform you of any such disclosure unless prohibited from doing so by the requesting authority.

Technology Service Providers

betg uses third-party cloud infrastructure and software services to operate the platform. These providers may process personal data as part of delivering their services to betg — for example, hosting providers that store betg's databases. All such providers are bound by data processing agreements that restrict their use of your data to the purposes for which betg engaged them.

betg retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, and for as long as betg is legally required to keep it.

• Active account data: Retained for the duration of your betg account being open and active.
• Transaction records: Retained for a minimum of five years following the transaction date, in line with standard AML record-keeping requirements.
• KYC documentation: Retained for a minimum of five years following account closure, as required for regulatory compliance.
• Support communications: Retained for two years from the date of the last interaction, to allow betg to refer back to previous communications when handling follow-up issues.
• Marketing preferences and consent records: Retained for the duration of your consent being active, plus one year following withdrawal of consent.

When the retention period for any category of data expires, betg securely deletes or anonymises it. Anonymised data — where all identifying information has been irreversibly removed — may be retained indefinitely for aggregate statistical analysis.

betg uses cookies and similar technologies on betg.im to make the platform function correctly and to understand how players use it. Here is a plain breakdown of the cookies betg uses:

Essential Cookies

These are required for betg to work at all. They maintain your login session, remember your in-game settings, and keep your deposit process secure. You cannot opt out of essential cookies without stopping the platform from working.

Analytics Cookies

betg uses analytics cookies to understand aggregate patterns in how the platform is used — which pages are visited most, where players encounter difficulties, and how performance varies across devices. This data is anonymised before analysis. betg does not use this data to profile individual players.

Preference Cookies

These cookies remember your choices — such as your preferred language or display settings — so you do not have to re-enter them every time you visit betg.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using betg, but may mean that some settings are not saved between sessions. betg does not use third-party advertising cookies or tracking pixels connected to advertising networks.

betg applies a layered approach to data security. No single measure is relied upon in isolation — multiple overlapping controls protect your personal data at every stage of storage and transmission.

• Encryption in transit: All data transmitted between your device and betg is encrypted using TLS 1.3 (256-bit). The lock icon in your browser on betg.im confirms this is active.
• Encryption at rest: Personal data stored in betg's databases is encrypted. Even in the unlikely event of a database breach, the data would not be readable without the decryption keys, which are stored separately.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. betg staff can only access the data their role requires. All access is logged and audited.
• OTP verification: All withdrawal requests from betg accounts require one-time password (OTP) confirmation to the registered mobile number before processing — adding a strong layer of protection against unauthorised withdrawals.
• Fraud detection systems: betg operates automated systems that flag unusual account activity in real time. These systems run continuously and are reviewed by betg's security team.
• Regular security review: betg's platform and security measures are reviewed regularly to ensure they remain effective against current threats.

As a betg player, you have clear rights over your personal data. betg takes these rights seriously and has processes in place to handle requests promptly. Here are the rights you hold and what they mean in practice:

To exercise any of these rights, contact betg support at support@betg.im. betg will acknowledge your request within 24 hours and complete it within 30 days, or inform you if a longer period is required due to complexity. betg will never charge a fee for handling a rights request unless it is clearly unfounded or excessive.

betg's platform is strictly for adults aged 18 and over. betg does not knowingly collect personal data from anyone under the age of 18 and takes active steps during registration to prevent underage access, including requiring a valid Pakistani CNIC (which is only issued to adults) for account verification.

If betg becomes aware that it has inadvertently collected personal data from a person under 18, the account will be closed immediately, all data associated with the account will be deleted, and any balance will be dealt with in accordance with betg's responsible gaming policy.

Parents and guardians who share devices with children are strongly encouraged to use device-level parental controls or browser restrictions to prevent access to betg.im. If you believe a minor has accessed betg using your details or has created an account, contact betg support immediately.

betg reviews this Privacy Policy regularly and updates it when our data practices change, when regulations require it, or when player feedback highlights something that needs clearer explanation. The "Last updated" date at the top of this page always reflects when the most recent change was made.

When betg makes material changes to this policy — meaning changes that affect how your data is used in a way you might care about — betg will notify registered players by email at least 7 days before the new version takes effect. The notification will clearly explain what has changed and why.

Minor changes such as improved wording, formatting corrections, or additions that clarify existing practices without changing them will be updated on this page without a separate notification, though the "Last updated" date will reflect the change.

Continuing to use betg after a policy update takes effect constitutes acceptance of the revised Privacy Policy. If you disagree with any change, you have the right to close your account and request deletion of your data before the new terms take effect.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how betg is handling your personal information, please get in touch with betg directly. The team handles all privacy-related enquiries seriously and professionally.

• Live chat: Available 24/7 through your logged-in betg account — the fastest way to get an initial response.
• Email: support@betg.im — for privacy requests, please include "Privacy Request" in the subject line so it is routed to the right team immediately.
• Response time: betg acknowledges all privacy requests within 24 hours and completes them within 30 days.

If you are not satisfied with betg's response to a privacy concern, you have the right to escalate the matter to the relevant supervisory authority in your jurisdiction. betg will provide information about the appropriate authority on request.